Shipping policy

Fast & Free Shipping on U.S. Orders Over $75

Order Processing & Shipping

We ship via USPS, UPS, DHL, and FedEx.

  • Most expedited orders are processed and shipped within 1 business day.

  • Standard orders containing in-stock items typically ship within 1–3 business days.

Please note that processing times may be extended during promotional events, product launches, holidays, and other periods of high order volume.

Once your order ships, you will receive a shipping confirmation email that includes tracking information. Most U.S. orders arrive within 5–10 business days after shipment, though transit times may vary based on carrier performance and destination.

Our warehouse operates  Monday–Friday, 8:00 AM–4:00 PM PST and orders are processed and shipped during business days only.

We strive to process wholesale orders within 48 hours of purchase during our business hours. Please note that processing times may vary during peak shipping periods.

Shipping Delays & Delivery Responsibility

While we strive to ensure timely delivery, shipping timelines may occasionally be impacted by circumstances beyond our control, including but not limited to carrier delays, transportation disruptions, weather events, postal service issues, or other unforeseen circumstances.

Once a shipment has been marked as shipped by the carrier, Truology's fulfillment obligation has been completed. If a package is lost, stolen, or missing after being marked as delivered:

  • Customers who purchased shipping protection should file a claim directly with the shipping insurance provider.

  • Customers who declined shipping protection should contact the shipping carrier directly to initiate an investigation or claim.

We appreciate your understanding and are always happy to assist with questions regarding your order status.

Package Protection:

Truology is not responsible for packages that are lost, stolen, or damaged after being successfully delivered to the shipping address provided at checkout.

To help protect your order, we offer Delivery Guarantee powered by Corso during checkout. Corso Shipping Protection provides coverage for packages that are lost, stolen, or damaged in transit.

Customers who decline shipping protection assume full responsibility for any loss, theft, or damage that may occur after the order has shipped. Once an order is transferred to the shipping carrier, responsibility for the shipment passes to the carrier and the recipient.

If you purchased Delivery Guarantee and need to file a claim, the process is quick and easy through Corso:

http://reorder.corso.com/



Incorrect Shipping Address

Please confirm your shipping address is correct before you check out; we do not offer refunds or reships on orders that were shipped to the wrong address and cannot guarantee that an address can be updated once an order has been placed. 

If you did not include the correct shipping information and the package is marked as undeliverable or is returned to sender, then the customer is responsible for the $10 shipping fee to reship.


Receipt of Incorrect Product

If you receive the incorrect product in your order, please notify us within 24 hours of delivery. We will provide you with a return label via email to ship the product back to us. Once we receive the returned product, we will immediately inspect and ship the correct product to you.

Returned products must be unopened and unused. If a product is returned, opened and/or used, we are no longer obligated to ship the correct product.

We aim to provide the best service possible but we can sometimes make a mistake and send you the wrong product. It’s never our intention to disappoint our customers and offer our sincerest apologies if this ever happens.




Defective or Damaged Product (USA ONLY)

If a product exchange needs to be made due to a defect, please email us at support@truologyskin.com within 24 hours of receipt to notify us of the defect. A replacement will be sent to you when the original has been received and inspected by our warehouse team This process can take up to 5 business days. Notification of a product defect after the 24-hour period renders the product ineligible for return or exchange. Truology reserves the right to charge a reshipment fee.

If you are covered by Corso Package Protection, claims are easily filed using this link: http://reorder.corso.com/

Refused Packages

Orders returned to us because they were refused are subject to a credit on account after the return has reached us and is deemed unopened and in sellable condition.

A fee of $20 for postage and transaction fees will be deducted from the credit. The package can be reshipped after the postage has been paid.

Freight Forwarding Services

If you ship your order to a freight forwarding company, Truology cannot be held liable for any transaction with the forwarding company. Once delivery is confirmed by the carrier, Truology will no longer be liable for the package. If you purchased Corso Package Protection, their coverage only extends to the shipping address on your order, not any location where it may be forwarded to. Please be aware that items purchased from Truology are only warranted within the United States. All sales to freight forwarders are final. Truology is not liable for any issues from a freight forwarding company.

International Shipping

Outside of the U.S., we currently ship to Australia, Canada, Germany, New Zealand, UK, and Sweden. Non-U.S. customers will be responsible for paying duties and taxes upon receipt of their shipment. We do not charge duties or taxes on checkout.

We do not accept refunds on any international orders. ALL SALES ARE FINAL.

If the shipment is marked as undeliverable, is returned to sender, or you do not pay duties and taxes, 20% of the order value and shipping fees will be excluded from your refund to cover our restocking fee.

Wholesale orders

We do not accept returns on any wholesale orders. All sales are final.