Refund policy

Return Policy (USA ONLY)

Returns & Exchanges

At Truology, we are committed to providing exceptional products and customer service. If you are not completely satisfied with your purchase, eligible items may be returned within 30 days of the purchase date, subject to the guidelines below.

Returns must be approved before being mailed back. Please email us at support@truologyskin.com to request a return. Once approved, return instructions are emailed to you. 

Unopened Products

To qualify for a return, products must be:

  • Unopened and sealed

  • In like-new condition

  • Returned within 30 days of purchase

Once your return has been received, inspected, and approved, a refund will be issued to your original form of payment. Alternatively, you may choose to receive store credit, which will be applied to your Truology account.

Truology reserves the right to refuse any return that does not meet these requirements.

Opened Products

We understand that skincare can be personal, which is why we allow returns on up to three (3) opened individual products within a rolling 365-day period.

To qualify for a return:

  • The return must be received within 30 days of purchase.

  • The product must contain at least 50% of its original contents.

  • The product must not be altered, tampered with, or intentionally damaged.

Approved returns for opened products are eligible for store credit only. 

Once three opened-item returns have been processed, additional opened-item returns will not be accepted until 365 days have passed from the processing date of each individual return.

Truology reserves the right to deny any return that does not meet these requirements.

Reward Points & Store Credit

Reward points and store credits used toward a purchase are non-refundable and cannot be redeemed for cash.

Refund Processing

Once your return has been delivered to our warehouse, please allow 2–3 business days for inspection and processing. Approved refunds will be issued to the original payment method.

Undeliverable or Returned-to-Sender Orders

If an order is returned to Truology as undeliverable or returned to sender and you choose to receive a refund rather than have the package reshipped, a 15% restocking fee will be deducted from the refund amount to cover processing and handling costs.


ALL PURCHASES MADE DURING 27%-30% OFF SALES, INCLUDING BLACK FRIDAY AND CYBER MONDAY SALES EVENTS, ARE CONSIDERED ALL SALES FINAL AND WE WILL NOT ACCEPT ANY RETURNS OR EXCHANGES. 


Wholesale orders are non refundable. 


Terms

If any provision of these Terms of Use is held to be unlawful, void or unenforceable, then such provision shall be severable without affecting the enforceability of all remaining provisions. Truology reserves the right to alter or delete materials from this Site at any time and at its own discretion.

This website claims no credit for any images posted on this site unless otherwise noted. Images on this site are copyright to its respectful owners. If there is an image appearing on this blog that belongs to you and do not wish for it to appear on this site, please email support@truologyskin.com with a link to said image and it will be promptly removed.

Last Edited on 2026-6-02